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Benefits & Records Technician - Social Security Administration - Wilkes Barre, PA

Summary

About the Agency

Do you have a desire to:

• help SSA manage its Social Security programs?
• analyze and solve problems?
• help and advise millions of retired and disabled individuals?
• work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!
Full Time - Day Shift (7:30 AM-4:00 PM)
Monday through Friday (40 hours per week)

Once selected for the Benefits and Records Technician position in SSA, you will contribute to the Agency's mission through direct service to the public. The Benefits & Records Technician performs a variety of activities involving analyzing, investigating, identifying, coding, reconciling, updating and adjusting earnings data reported by employers, and benefit data reported by recipients and representative payees, using online and offline data systems.

This position is located in the Office of Central Operations (OCO), Office of Earnings and International Operations (OEIO), Wilkes-Barre Direct Operations Center (WBDOC), Benefits and Records Branch (BRB), Federal Building, 1150 East Mountain Drive, Wilkes-Barre, PA 18702-7997.

Duties

The incumbent in this position performs a wide variety of activities, such as:

-Review and categorize incoming correspondence

-Examine incoming documents and forms to determine acceptability for further processing

-Identify and resolve discrepancies for a wide variety of completed forms and reports

-Initiate and receive direct contact calls from various government agencies, beneficiaries, their representatives, wage earners, and the general public

-Initiate and receive direct contact calls and/or correspondence to report on progress, resolve problems, clarify, exchange, obtain or provide information, and advance a better understanding of SSA programs

-Access computer systems, personal computer, and other related computer equipment for various records and reports

-Enter, correct, and update data in automated systems

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• U.S. Citizenship Required
• Selective Service Registration, if applicable (www.sss.gov)
• Background and/or Security Investigation Required
• Selectees are required to serve a 1 year probationary period
• Relocation expenses will not be paid

Qualifications

All qualification requirements must be met by the closing date of the announcement.
If you are using experience to qualify, you must have:

GS-5: 52 weeks of full-time specialized experience performing all or most of the following tasks: 1) Operating a personal computer and utilizing software such as entering and retrieving data, editing, making record changes, verifying information; 2) Applying rules, regulations and written guidelines to work assignments, such as reviewing, verifying, evaluating applications, claims, documents, forms, etc., to determine acceptability for processing; 3) Communicating orally with the public to provide or obtain information; 4) Writing correspondence/reports such as responding to inquiries or requests for information.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.
Substituting Education

GS-5: Successful completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor's degree, etc.).

COMBINING EDUCATION AND EXPERIENCE:
Experience and education as described above may be combined to meet the minimum qualification requirements.

GS-5: Education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements.

Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.
The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include (1) Ability to apply procedures and written guidelines to analyze reported data, identify necessary information and resolve discrepancies; (2) Skill in operating a personal computer to access systems to enter, update and retrieve information; (3) Skill in accurate data entry using a computer keyboard; (4) Ability to effectively communicate orally to obtain or provide information; (5) Ability to effectively communicate in writing to obtain or provide information.

All qualification requirements must be met by the closing date of the announcement.

Security Clearance

Q - Nonsensitive

Apply

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