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Program Support Assistant - Department of Veterans Affairs - Golden, CO

Summary

Our mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan,” - by serving and honoring the men and women who are America's Veterans.

You Can Make a Difference!

Every job at the VA impacts the Veterans that we serve. You can be part of that team, helping to make sure that our Veterans receive the top-quality care they deserve.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities, i.e. intellectual disabilities, severe physical disabilities, or psychiatric disabilities, and/or Disabled Veterans with a compensable service-connected disability of 30% or more.

This position is also being announced under MP announcement number VY-17-MD-1946083-MP to status candidates. Applicants who meet the eligibility criteria are encouraged to apply under both announcements.

Duties

• Operate various office machines (e.g., personnel computers, printers, and copiers).
• Demonstrate understanding of operations, and procedures necessary to maintain data in computer files.
• Communicate and treat customers in a courteous, tactful, timely, and respectful manner.
• Handle conflicts and problems dealing with the customer in order to improve and maintain customer service.
• Demonstrate an overall understanding of the integration of purchase orders, order certifications, adjustments, and corresponding issues.
• Determine the different models of hearing devices from numerous manufacturers, distinguishing general types and their application.
• Respond to requests for information in internal and external environments.

 View Assessment Questions

Travel Required

• Occasional Travel
• Up to two nights per month may be spent in travel status.

Relocation Authorized

• No

Job Requirements

Key Requirements

• You must be a U.S. citizen.
• You must submit the required documents. Please see How to Apply section.

Qualifications

Qualifications must be met by the Closing Date: You must meet all qualification and eligibility requirements by Friday, May 12, 2017.
Minimum Qualification Requirement - To qualify for the GS-05 grade level, you must have:
A. One or more years of specialized experience equivalent to the GS-04 federal grade level that provided the specific knowledge, skills, and abilities to successfully perform the duties of this position. Qualifying specialized experience must have been demonstrated by performing duties such as: (1) assisting in ensuring outgoing devices are in the correct shipping category and have the correct shipping address; (2) providing information regarding products and processes according to established policies and procedures; (3) maintaining and disposing of records, including computer data files, exercising protective measures to identify and safeguard personal identifying information (PII); and (4) responding to requests for information in internal and external environments.
- OR -
B. Successfully completed 4 full years (120 semester hours or equivalent) of education beyond the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. Note: You must provide copies of your transcripts if qualifying based on this option.
- OR -
C. An equivalent combination of the specialized experience described in "A" and the education described in "B". To determine if you qualify under this combination, first determine your total qualifying experience as a percentage of the specialized experience required; then determine your education as a percentage of the education required (note: only education in excess of the first two years or 60 semester hours is creditable for this combination); and then add the two percentages. The total percentages must equal at least 100 percent to qualify. Note: Please submit a copy of your transcripts with your application.
Minimum Qualification Requirement - To qualify for the GS-06 grade level, you must have:
One or more years of specialized experience equivalent to the GS-05 federal grade level that provided the specific knowledge, skills and abilities to successfully perform the duties of this position. Qualifying specialized experience must have been demonstrated by performing duties such as: (1) operating various office machines e.g., personnel computers, printers, and copiers; (2) communicating and treating customers in a courteous, tactful, timely, and respectful manner; (3) understanding the aspects of supply management and inventory systems and procedures; and (4) composing written material to internal and external customers.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://ift.tt/1dO9mm4.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience.

Education: When there is a basic education requirement, or you are using education to qualify as a substitution for experience, transcripts (unofficial) are required at the time of application to verify that you meet the requirement.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: http://ift.tt/1fo0vM9.

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://ift.tt/1fo0xnu.

• Background Investigation: You may need to successfully complete a background investigation before appointment into the position. 
• Probationary Period: You may be required to serve a one year probationary period.
• Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. 

Security Clearance

Public Trust - Background Investigation

Apply

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