This position is located in the Media and Technology Office of the Smithsonian American Art Museum (SAAM). The incumbent supports information technology and audio visual components of the exhibitions, public programs, desktop computers, and overall daily operations of SAAM. The purpose of this position is to install, program, monitor, and maintain hardware and software, including interactive display kiosks, and audio visual equipment, and to assist with the museum desktop computer support. Equipment is located in multiple buildings, but exhibit components may be monitored and controlled through remote “show control” technology.
Duties
Reviews exhibition designs with media & interactive components and determines technology control requirements.
Writes custom scripts, driver software and OS-based batch files to allow external control of A/V and electronic media art equipment.
Works as part of a team to prepare and install IT and A/V equipment and software for exhibitions.
Supports IT Help Desk, providing desktop user assistance troubleshooting hardware & software, helps install and configure workstations and peripherals.
Assists in monitoring interactive exhibition elements using IT-based show control network monitoring.
Maintains proper working order of kiosk interactives, exhibition displays, networking equipment and other exhibition or fine-art objects with IT or electronic components.
Job Requirements
Key Requirements
Pass Pre-employment Background Investigation
May need to complete a Probationary Period
Maintain a Bank Account for Direct Deposit/Electronic Transfer
Males born after 12/31/59 must be registered with Selective Service.
Qualifications
You may qualify for this position if you possess the Selective Factor and Specialized Experience below: All applicants must meet the Selective Factor Requirements: (You application must show written evidence of this requirement)
SELECTIVE FACTOR:Experience in installing and troubleshooting networked IT equipment, including hardware, software and peripherals. In addition to meeting the Selective Factor above, applicants mustpossess one year of specialized experience equivalent to at least the GS-05 level in the Federal Service or comparable pay band system.
For this position Specialized experience is defined as experience in monitoring and analyzing interactive IT and A/V systems such as display kiosks or other technology or media-based systems; Experience in supporting an IT Help Desk and providing desktop user assistance; experience in writing code or scripts to automate processes (such as programming applications for lighting, sound, or video display).
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
OrEducation:Applicants may also be qualified if they possess one full year of graduate level education or superior academic achievement. Qualifying major studies are computer science, information science, information systems management, mathematics, statistics, operations research or engineering, or course work that required the development or adaptation of computer programs and systems and provide knowledge equivalent to a major in the computer field.
In addition to meeting the Specialized Experience for all positions individuals must have related experience demonstrating each of the four competencies listed below:
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate.
Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations.
The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
Qualification requirements must be met within 30 days of the job announcement closing date.
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