CUSTOMER RELATIONS REPRESENTATIVE (Kingston, Jamaica) - JPS Co. Hello friend AMERICAN WORKERS LOOKING FOR JOBS, In the article you read this time with the title CUSTOMER RELATIONS REPRESENTATIVE (Kingston, Jamaica) - JPS Co., we have prepared this article well for you to read and take information in it. hopefully the contents of the post Article bank, Article contracting, Article health, Article lecturer, Article manufacturing, Article marketing, Article property, Article public, Article teachers, Article telecommunications,what we write can you understand. okay, happy reading.

Judul : CUSTOMER RELATIONS REPRESENTATIVE (Kingston, Jamaica) - JPS Co.
link : CUSTOMER RELATIONS REPRESENTATIVE (Kingston, Jamaica) - JPS Co.

CUSTOMER RELATIONS REPRESENTATIVE (Kingston, Jamaica) - JPS Co.

JAMAICA PUBLIC SERVICE

6 Knutsford Boulevard,

Kingston 5, Jamaica

1(876) 926-3190

http://www.myjpsco.com

DESCRIPTION CAREER OPPORTUNITY CUSTOMER RELATIONS REPRESENTATIVE

POSITION SUMMARY This position is responsible for providing exceptional customer service experience to existing and potential customers of the Company via multiple service channels/interfaces consistent with the Company’s standards and objectives. The Customer Relations Representative provides efficient and courteous service by receiving and processing applications for all service types, analyzing customer account issues ranging from basic to technical, negotiating payment arrangements, supporting the sale of the Company’s products and services and monitoring and reporting all customer related activities.

Core responsibilities include:

• Provide enthusiastic, courteous and exceptional service to improve customer experience.
• Maintain current knowledge of JPS customer service policies, procedures, products and services.
• Take ownership of customer service transaction/issues, diagnose, resolve or ensure timely escalation in keeping with the company's policies, procedures and regulatory standards; keeping customers informed at every opportunity.
• Participate in sales incentive schemes designed to promote the Company’s products and services.
• Conduct outbound calls to existing and potential customers in keeping with assigned schedule and targets.
• Ensure inbound calls, online queries and other information from customer contact channels are handled in keeping with the established procedures and timelines.
• Ensure customer records and all GEI certificates are inputted in the customer information system and stored in keeping with the records management policies and procedures.
• Generate, print and close service orders (new service, transfers, temporary services, disconnections, line-trouble, street lighting, meter verification etc.) in keeping with the established policies and procedures.
• Activate/adjust accounts (e.g. new/service extensions, construction, reconnections, transfer or disconnections) for customers in various applications/systems based on approved limits or authorization.
• Prepare daily work plan for collections and/or field work activities in keeping with assigned targets and department objectives.
• Adjust meter status on the applicable system as authorized.
• Review customer bills for accuracy and presentation using applicable software, identify incorrect bills and make necessary corrections.
• Process all customer accounts (time of use (TOU), streetlight, traffic signal, cable operators etc.) ensuring billings and/or adjustments are done in keeping with established policies and procedures.
• Ensure exceptions, unbilled reports, system flagged errors are reviewed and adjusted/corrected as necessary in keeping with established policies and procedures.
• Prepare correspondence for dispatch (form letters, surveys, etc.) to customers regarding status of accounts (new service, billing complaints/queries, revenue adjustments etc.) or general feedback in keeping with the standards and timelines agreed.
• Review arrears listing assigned and negotiate payment arrangements with customers based on approved limits/targets and within agreed timelines.
• Participate actively in the goal setting and performance reviews as scheduled by Management.
• Participate actively in call-partnering (side-by-side); listening sessions with assigned team lead in keeping with agreed procedures and timelines.
• Prepare or generate standard reports to track workload, response time and quality of input within stipulated/agreed timelines.

MINIMUM REQUIREMENTS

• Minimum five (5) CXC subjects at the General Level (including English Language and Mathematics/Accounts) OR A combination of experience, education, and training equivalent to educational qualifications required.
• Certification in Customer Service or a related discipline is an asset.
• Work experience in a customer service environment is an asset
• Sales training or experience with demonstrated success is an asset
• Excellent customer-handling, negotiation and problem-solving skills
• Ability to learn and support new and fast-changing technologies

REQUIRED COMPETENCIES

• In addition to the skills mentioned above, the incumbent is required to demonstrate the following competencies at above average level:
• Excellent oral and written communication skills
• Excellent interpersonal and administrative skills
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.)
• Knowledge of customer information systems e.g. Banner CIS, CS 4.3, Service Suite, Oracle, AQL and other software.
• Understanding of First Contact Resolution and other customer service procedures
• Selling and upselling training is an advantage
• Strong time management skills and a passion for delivering excellent customer service
• Knowledge of the energy industry, standard terms and conditions for electricity service, metering, billing and other applicable procedures.
• Knowledge of the JPS, O.U.R, G.E.I. guidelines for customer experience (guaranteed standards, service level agreements etc.)

Applications, stating qualification and experience should be submitted no later than May 10, 2017.

Email cover letter and resume to:
HOD, Human Resources Business Services JPS
careers@jpsco.com

Such is the article CUSTOMER RELATIONS REPRESENTATIVE (Kingston, Jamaica) - JPS Co.

That's an article CUSTOMER RELATIONS REPRESENTATIVE (Kingston, Jamaica) - JPS Co. this time, hopefully it can benefit you all. well, see you in other article postings.

You are now reading the article CUSTOMER RELATIONS REPRESENTATIVE (Kingston, Jamaica) - JPS Co. with the link address https://americanworkerslooking.blogspot.com/2017/05/customer-relations-representative.html

Tweet

Subscribe to receive free email updates: