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Account Associate (Inbound Sales) Kingston, Jamaica - VXI Global Solutions

VXI is guided by our Values:

Excellence, Integrity, Teamwork, Agility and Inventiveness.

VXI recruits excited, enthusiastic applicants who are ready to be successful! We create a fun learning environment with plenty of career growth opportunities. Work in an environment where you can utilize your customer service skills and experience to help customers each and every day. Your talents and contributions will be rewarded. Come for the job, stay for the career!

Join Team VXI

This is an exceptional (ground floor) growth and development opportunity for experienced call center Sales Representatives. Be a pioneer member of the team for this new, Jamaican Business Process Outsourcing (BPO) call center centrally located in Kingston. We are seeking talented inbound Sales talent to assist the company’s leadership team in the delivery of exceptional sales and customer experiences on behalf of our clients.

The opportunity:

· An exciting, fast paced call center environment centrally located in Kingston

· Competitive base hourly wage ($300+ per hour)

· Aggressive Sales and Customer Satisfaction commission and incentive programs

· Overtime earnings opportunity

· Long term opportunities for advancement and promotion

Duties and Responsibilities:

· Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)

· Answering Inbound calls, providing product information and selling our well known communication/home entertainment client’s channels, content packages and Internet/Home phone services to prospective customers

· Meeting or exceeding the client’s Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)

· Must maintain an acceptable level of performance week over week, month over month

· Must be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction

· Provide exceptional service to customers during each interaction

· Address all customer concerns and inquiries

· Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection

· Adhere to all company guidelines regarding the delivery of sales to customers

· Escalate problematic customer issues to management according to standard operating procedures

· Properly document each customer interaction according to company standard operating procedures

· Maintain an excellent on-time attendance record (schedule adherence)

· Adhere to company quality assurance guidelines and standard operating procedures

· Act with the highest levels of integrity and professionalism in each customer interaction

Requirements:

· Four year degree from an accredited tertiary institution of higher learning (or an equivalent combination of education and industry experience)

· 1+ years of sales experience in a call center or similar business environment

· Excellent written and verbal communication skills

· Exhibit exceptional phone etiquette and professionalism

· Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, etc.) and other computer based systems

Company Requirements (If successful):

· On condition of employment you will be required to submit to a drug test.

· On condition of employment you will be required to process a police record certificate.

· On condition of employment you will be required to present the following;

o Updated resume

o 2 passport size photos

o Educational qualifications

o Birth Certificate and Marriage Certificate(if applicable)

o Valid Government issued photo identification

o TRN and NIS cards

P45 (if applicable)

Email cover letter and resume to: careersjm@vxi.com or click link:  APPLY HERE

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