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Patient Service Representative Job Ad

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Job Description Company Overview:Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. About CLIENT: Our client, one of world’s largest distributors of Healthcare systems, Medical supplies & Pharmaceutical products, seeks accomplished Patient Service Representative . Work Schedule: Position is PT (20 hrs/wk), potentially increasing hours (up to 30 hrs/wk) based on business needs. Open availability required between 5:45am-5pm PST, Monday – Friday.  Obtains current patient information from established and new patients. Accurately enters/updates patient information in scheduling system. Identifies payer source, and verifies insurance eligibility. Assists patients with completion of paperwork when necessary. Reviews Scheduling System for needed updated demographics and consent forms. Schedules appointments. Identifies patients by date of birth and name in computer system. Creates new account if patient not in the system. Schedules and re-schedules appointments as needed. Routinely demonstrates superior customer service skills. Answers telephone in a timely and polite manner, preferably within three rings. Communicates with customers in a courteous, professional, cooperative and mature manner. Accurately takes messages and conveys information to recipient. Transfers call to physicians and nurses when medically indicated. Protects/observes patient confidentiality per policies and procedures. Accurately imports registration documents into patient’s electronic health record. Job Requirements High School Diploma or equivalent Bilingual preferred (Spanish/English) but not required Communication skills Strong data entry/computer navigation skills Requires some customer service experience. Must be detail oriented with good interperson

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