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Customer Service Representative (Kingston, Jamaica) - Delta Supply Co. Ltd.

Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Core Functions

• Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
• Prepare proforma invoices and quotations on a timely basis.
• Providing pricing information, production specifications and applications as per customer queries.
• Ensures and provides quality service to both internal and external customers.
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
• Provides feedback to the Sales & Marketing Department.
• Provides back-up support to other group members in the performance of job duties as required.
• Performs other related duties as assigned by your immediate supervisor.

Job Requirements:

• Bachelor's Degree/Undergraduate from an accredited tertiary institution
• At least two (2) years experience in customer service
• Engineering background is a plus

Product Range

• Agriculture and Landscaping
• Construction Equipment
• Power Tools
• Cleaning welding equipment
• Welding equipment
• Safety gear

Please submit applications to: hrdept@deltasupplyco.com

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