CUSTOMER CARE AGENT (Short Term Contract) -Kingston, Jamaica - DIGICEL JAMAICA

CUSTOMER CARE AGENT (Short Term Contract) -Kingston, Jamaica - DIGICEL JAMAICA Hello friend AMERICAN WORKERS LOOKING FOR JOBS, In the article you read this time with the title CUSTOMER CARE AGENT (Short Term Contract) -Kingston, Jamaica - DIGICEL JAMAICA, we have prepared this article well for you to read and take information in it. hopefully the contents of the post Article bank, Article contracting, Article health, Article lecturer, Article manufacturing, Article marketing, Article property, Article public, Article teachers, Article telecommunications,what we write can you understand. okay, happy reading.

Judul : CUSTOMER CARE AGENT (Short Term Contract) -Kingston, Jamaica - DIGICEL JAMAICA
link : CUSTOMER CARE AGENT (Short Term Contract) -Kingston, Jamaica - DIGICEL JAMAICA

Baca juga


CUSTOMER CARE AGENT (Short Term Contract) -Kingston, Jamaica - DIGICEL JAMAICA

We invite applications for a new short term Digicel Opportunity – Customer Care Agent (Part Time) - Digicel Jamaica

Location: Kingston
Primary objective of the job:
  • To provide customers with information and assistance via the (phone, email and webchat) providing clear and accurate information regarding company services, billing and retention.
Main Duties and Responsibilities:
  • Resolve/Respond to customers queries:
  • On products and services, billing, general package information etc.
  • Taking ownership of customer service issues to ensure resolution to the company’s standards.
  • Add value to each customers’ experience:
  • Retain or re-establish relationships with customers by building rapport
  • Maximizing of revenue generating opportunities through up-selling to existing customers
  • Documentation of customer queries:
  • Record each customer’s query or concern and the resolution or recommendation provided
Adjustments:
  • Activate/adjust accounts for customers on the subject service/credit extensions, re-connections, change of services, enabling/disabling subscriptions, upgrading/downgrading package etc.
  • Assist the process for installation of new service.
  • Academic qualifications and experience required for job:
  • 5 CSEC subjects inclusive of English and a numerical subject (Accounts or Mathematics), or 5 CAPE Units, or an Associate Degree in IT, Computer Science or equivalent qualification.
  • Certification in Customer Service or a related discipline is an asset.
  • 1 year experience in a related field.
Functional Skills:

  • Excellent oral and written communication skills
  • Excellent interpersonal skills
  • Excellent telephone techniques
  • Time management skills
  • Ability to work well under pressure
  • Telecoms experience
  • Strong problem solving skills
  • Must be able to learn and support new and fast-changing technologies
In return, you will have the opportunity to work in a fast-paced, enterprising environment, where your skills will be valued and rewarded. Digicel recognizes our staff and management team are largely responsible for our success to date. Digicel's unique culture is driven by an entrepreneurial style encapsulated by our Chairman, board of directors and management, all seasoned telecom executives and industry experts with vast experience in building, expanding and marketing mobile services globally.


Such is the article CUSTOMER CARE AGENT (Short Term Contract) -Kingston, Jamaica - DIGICEL JAMAICA

That's an article CUSTOMER CARE AGENT (Short Term Contract) -Kingston, Jamaica - DIGICEL JAMAICA this time, hopefully it can benefit you all. well, see you in other article postings.

You are now reading the article CUSTOMER CARE AGENT (Short Term Contract) -Kingston, Jamaica - DIGICEL JAMAICA with the link address https://americanworkerslooking.blogspot.com/2017/04/customer-care-agent-short-term-contract.html

Subscribe to receive free email updates:

Related Posts :

0 Response to "CUSTOMER CARE AGENT (Short Term Contract) -Kingston, Jamaica - DIGICEL JAMAICA"

Post a Comment