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CUSTOMER CARE AGENT (Short Term Contract) -Kingston, Jamaica - DIGICEL JAMAICA

We invite applications for a new short term Digicel Opportunity – Customer Care Agent (Part Time) - Digicel Jamaica

Location: Kingston

Primary objective of the job:

• To provide customers with information and assistance via the (phone, email and webchat) providing clear and accurate information regarding company services, billing and retention.

Main Duties and Responsibilities:

• Resolve/Respond to customers queries:
• On products and services, billing, general package information etc.
• Taking ownership of customer service issues to ensure resolution to the company’s standards.
• Add value to each customers’ experience:
• Retain or re-establish relationships with customers by building rapport
• Maximizing of revenue generating opportunities through up-selling to existing customers
• Documentation of customer queries:
• Record each customer’s query or concern and the resolution or recommendation provided

Adjustments:

• Activate/adjust accounts for customers on the subject service/credit extensions, re-connections, change of services, enabling/disabling subscriptions, upgrading/downgrading package etc.
• Assist the process for installation of new service.
• Academic qualifications and experience required for job:
• 5 CSEC subjects inclusive of English and a numerical subject (Accounts or Mathematics), or 5 CAPE Units, or an Associate Degree in IT, Computer Science or equivalent qualification.
• Certification in Customer Service or a related discipline is an asset.
• 1 year experience in a related field.

Functional Skills:

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent telephone techniques
• Time management skills
• Ability to work well under pressure
• Telecoms experience
• Strong problem solving skills
• Must be able to learn and support new and fast-changing technologies

In return, you will have the opportunity to work in a fast-paced, enterprising environment, where your skills will be valued and rewarded. Digicel recognizes our staff and management team are largely responsible for our success to date. Digicel's unique culture is driven by an entrepreneurial style encapsulated by our Chairman, board of directors and management, all seasoned telecom executives and industry experts with vast experience in building, expanding and marketing mobile services globally.

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