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CMS Hosting January 29 Listening Session on MAC Opportunities to Enhance Provider Experience

As part of the Centers for Medicare and Medicaid Services (CMS) 2020 priorities, the Agency is holding a listening session to gather feedback and improve your experience with the Medicare Fee-For-Service (FFS) program. Through competitive cost-plus award-fee contract procurements, CMS encourages Medicare Administrative Contractors (MACs) to innovate and respond to provider, practitioner, and supplier expectations in their jurisdictions.

CMS wants to hear your feedback to improve processes and enhance interactions with your MAC related to operations, technology, and business functions. CMS is particularly interested in hearing provider ideas about actions the Agency could take to improve the overall beneficiary quality of care and customer service experience with the MACs. CMS Administrator, Seema Verma will open this call.

You can email comments or questions in advance of the listening session to CMSListens@cms.hhs.gov with “MAC Provider Experience” in the subject line. CMA may address them during the listening session or use them to develop other resources following the session.

You may register for the Wednesday, January 29 from 2 to 3 pm ET event here.

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