Customer Care Associates (Montego Bay, St. James) - Conduent Hello friend AMERICAN WORKERS LOOKING FOR JOBS, In the article you read this time with the title Customer Care Associates (Montego Bay, St. James) - Conduent, we have prepared this article well for you to read and take information in it. hopefully the contents of the post Article bank, Article contracting, Article health, Article lecturer, Article manufacturing, Article marketing, Article property, Article public, Article teachers, Article telecommunications,what we write can you understand. okay, happy reading.

Judul : Customer Care Associates (Montego Bay, St. James) - Conduent
link : Customer Care Associates (Montego Bay, St. James) - Conduent

Customer Care Associates (Montego Bay, St. James) - Conduent

EXCITING OPPORTUNITY TO WORK WITH ONE OF OUR NEW CLIENT GROUPS  WITH AN ATTRACTIVE SALARY PACKAGE!

APPLY TODAY!


Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.


We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com  

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic, 7-days per week providing affordable healthcare access
• Free shuttle service
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Free internet access
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

Job Description

Job Responsibilities:

• Conduct in depth billing investigation by utilizing multiple billing and provisioning systems to compare billing to the signed contractual agreement. Make necessary corrections via orders in multiple billing systems and create detailed credit requests.
• Frequent follow up with customers as necessary to resolve complex issues or requests or as requested by customers within the promised timeframe quoted.
• Utilize excellent verbal and written communication skills; provide empathy and de-escalate as needed; provide proactive follow up and do what you say you will do;
• Utilize multiple resources to assist customers, including those suspended, with payment questions, arrangements and options. 
• Utilize multiple systems/resources to determine if the resolution to a customer request is an order, requires Repair assistance or can be completed in the customer portal. 

Minimum Requirements:

• At least a Secondary School Leaving Certificate or Heart Certificate level II for  Travel Agents and four or more CXC subjects for Telephone Banking Agent
• Flexibility to work any shift 8 hour within a 24 hour period including weekends and holidays
• Basic computer and internet knowledge and be able to type 30 wpm
• Excellent customer service and communication skills (verbal & written)
• Excellent listening skills
• Excellent time management and prioritization skills
• Adaptable and able to manage change while maintaining a positive attitude
• Strong attention to detail skills
• Should be able to type at least 25 wpm
• Excellent oral and written communication skills

*** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Click to send application to Employer

Such is the article Customer Care Associates (Montego Bay, St. James) - Conduent

That's an article Customer Care Associates (Montego Bay, St. James) - Conduent this time, hopefully it can benefit you all. well, see you in other article postings.

You are now reading the article Customer Care Associates (Montego Bay, St. James) - Conduent with the link address https://americanworkerslooking.blogspot.com/2018/09/customer-care-associates-montego-bay-st.html

Tweet

Subscribe to receive free email updates: