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General Manager/Snr. Director Operations (Guyana) - Emerge BPO

Do you have experience working in a large organization at an executive level?

Do you possess strong leadership skills?

We are looking for a high-level executive who can join our growing company in the role of  General Manager/Snr. Director Operations

The ideal candidate will be responsible for the successful operation of our customer contact management site in Guyana.

Apply Now!  https://goo.gl/QScrQa

Primary job responsibilities:

• Responsible for the successful operation of a customer contact management site
• Manages both human and material resources
• Supports Emerge BPo and other clients in achieving profitability goals
• Demonstrates sound fiscal management in achieving profitability systems, policies and procedures within the site (including development, implementation and contnual improvement of processes) to best achieve overall business goals 
• Responsible for leading process improvement efforts within the facility
• Provides leadership and management to associates
• Strives to achieve overall associate satisfaction
• Provides development opportunities for the site management team
• Ensures that appropriate training and development is offered to supervisors
• Working with peers; serve as an effective business partner to our clients
• Represents Emerge as a leading business presence through local community involvement

Skills:

• Excellent leadership and interpersonal skills
• Excellent verbal and written communication skills
• Demonstrated strong facilitation and presentation skills
• Demonstrated strong fiscal management skills in a Pand L environment
• Solid computer skills, including the use of products in the Microsoft Office Suite

Experience Target:

• Seven to nine (7 - 9) years of industry related experience, icluding five plus (5+) years of BPO managerial experience or ten plus (10+) years of professional level business management experience including two to four years managerial experience.
• Demonstrated strong project management and planning skills in order to successfully manage simultaneous projects

Qualifications:

• Four (4) years college degree or equivalent directly related work experience

Knowledge/Abilities:

• Demonstrated strong ability to analyze processes, enact changes and think operationally and strategically to achieve business goals
• Demonstrated ability to manage large groups of people (500+) in a site environment and to work effectively as a business partner within a larger client framework
• Demonstrated ability to successfully manage excellent customer/client relationships

Travel Required:

• Travel may include client visits, company business meetings or other events, as needed
• Travel will be completed through the most cost-effective and efficient methods
• Regular business travel required up to 25%
• Travel time will vary

Other:

• Knowledge of technology industry, call center operation and facilities management

Email CV or resume to: recruitment@emergebpo.com

Type role you're applying for in email subject line.

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