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STUDENTS VISITOR SERVICES ATTENDANT - Parks Canada - Waterton Park, AB

Reference number: CAP18J-015634-000037
Selection process number: 18-PKS-PWL-ST-VISEXP-002

Parks Canada
Waterton Lakes Field Unit, Waterton Park, AB
SU-05 - Visitor Services Attendant
Duration varied: 3-4 months, May/June to mid-September
$17.92 per hour (presently under review) Closing date: 7 February 2018 - 23:59, Pacific Time
Who can apply: To be eligible, you must be:
-a full-time secondary or post-secondary student in an accredited institution
-currently recognized as having full-time student status by the academic institution in which you are presently enrolled
-returning to full-time studies in the next academic term and
- between the ages of 16 and 30 to be hired for a student job (Young Canada Works funded positions).
- the minimum age to work in the province where the job exists (Federal Student Work Experience positions).
-have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Apply online

Important messages

All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted.

Students will be required to cover all travel expenses to and from the location of work.

Accommodation may/may not be available.

Candidates will not be solicited for incomplete or missing information.

Duties

As a member of the visitor services team, you may be:
• Responsible for revenue collection at either the entrance gateway, campgrounds, visitor reception centre.
• Performing routine cleaning and maintenance.
• Handling cash and operating point of sales, including balancing transactions.
• Interacting with the public in a reception/orientation capacity.
• Anticipating/meeting public needs.
• Working in a team environment.
Duties require incumbents to:
• Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds.
• Be exposed to variable weather conditions.
• Be exposed to noxious odours from car fumes, to dust, cleaning products and wet conditions.
• Be exposed to minor injury when performing cleaning and maintenance activities
• Work shifts, weekends, statutory holidays and alone if required.
• Wear a Parks Canada uniform and safety equipment.

Note: Completion of secondary schooling required. Consideration may be given to students graduating in June 2018.

Intent of the process

The intent of this process is to hire students for the summer 2018.
Positions to be filled: 14

Information you must provide

Your résumé.

Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Experience In:
• Handling cash and operating point of sales, including balancing transactions.
• Interacting with the public in a reception/orientation capacity
• Anticipating/meeting public needs, resolving complaints, anticipating/observing incidents and finding solutions
• Working in a team environment.
• Cleaning of commercial and/or public facilities.

NOTE: The onus is on the candidate to submit an application that addresses directly the screening requirements of this process. The screening board cannot make assumptions about your experience.

The following will be applied / assessed at a later date (essential for the job)

English essential
English Essential

Information on language requirements

Knowledge of:
• Parks Canada operations and the natural and cultural history of Waterton Lakes Field Unit
• Services, programs, emergency plans, visitor services operations, fees and information relevant to visitors to the Waterton Lakes Field Unit
• The operation of automated cash and related computerized applications used to provide cashier services, prepare sales reports, compile statistics and registered reservation
• Visitor experience prevention guidelines
• Recreational opportunities in Southern Alberta and Glacier National Park, Montana.

Competencies:
• Attention to Detail - Working in a conscientious, consistent and thorough manner.
• Client Focus - Providing service excellence to internal and/or external client.
• Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Decision Making - Making decisions involving various levels of risk and ambiguity.
• Enforcement - Understanding and applying enforcement policies to detect violations of legislation, identify conditions and/or persons responsible, and take appropriate action.
• Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Interactive Communication - Listening to others and communicating articulately, fostering open communication.
• Problem Solving - Identifying problems and the solutions to them.

Personal Suitability:
• Shares our vision
• Makes things happen
• Communicates effectively*
• Personally connects with people *
• Exercises sound judgement
• Takes responsibility
• Knowing yourself
• Demonstrates integrity
• Strives for excellence

* Non-Compensatory: You must achieve a satisfactory score in this factor in order to be found qualified in this competition.

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
The position requires the incumbent to:
• Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds.
• Be exposed to variable weather conditions.
• Be exposed to noxious odours from car fumes; to dust, cleaning products and wet conditions.
• Be exposed to minor injury when performing cleaning and maintenance activities.
• Occasionally demonstrate tasks to others.
• Work shifts, weekends, statutory holidays and alone if required.
• Wear a Parks Canada uniform and safety equipment.

Conditions of employment

Reliability Status security clearance - Security Screening: Obtain and maintain reliability status.

Possession and maintenance of a valid (Class 5 minimum) driver’s license.

Other information

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Locke Marshall
locke.marshall@pc.gc.ca

Apply online

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