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Front Office Agent (St. Andrew, Jamaica) - Strawberry Hills Farm Ltd.

The Management of Strawberry Hill Ltd. Is seeking a suitable and qualified candidate to fill to position of: Front Office Agent.

Job Summary:
Responsible for the operations of the front desk and guest services, the Front Office Agent must be able to mult-task and prioritize; as well as to possess excellent customer service and follow-up skills. Must have ability to work under pressure in a busy environment; the position requires incumbent to handle multiple areas of service in person and by telephone, ensuring quality of service and guest satisfaction.

As Front Desk Agent your responsibilities will include:

• Greeting guests, processing check-ins abd check-outs, manage direct reservations, provide information about activities and services to manage guest requests during their stay, answering telephone inquiries
• Liaise with other departments to facilitate resort operations and guest services for both in-house guests and visitors
• Processing bills and payments, answer requests anf inquiries via email

Requirements:

• Available on flexible shifts on weekdays, weekends and holidays
• Strong written and verbal communication skills
• Previous front desk experience in a similar environment
• Proficient with technology, knowledge of Microsoft programs

Applications accompanied by resumes should be sent to hr.admin@strawberryhillhotel.com by February 2, 2018.

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