Judul : CASE PROCESSOR - Ministry of Transportation - Toronto, ON
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CASE PROCESSOR - Ministry of Transportation - Toronto, ON
Organization:
Ministry of Transportation
Division:
Road User Safety, Licensing Service Branch
City:
Toronto
Job Term:
1 Permanent
Job Code:
13OAD - Office Administration 13
Salary:
$31.97 - $38.38 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
*Indicates the salary listed as per the OPSEU Collective Agreement.
Open
Job ID:
116396
The Medical Review Section is responsible for the delivery of medical review programs including suspending driving privileges for drivers found to be unfit due to medical reasons and reinstating driving privileges for those individuals deemed to meet the medical standards. Annually we process around 200,000 medical reports and handled over 200,000 telephone calls.
If you have great analytical, decision making and judgement skills, then consider this opportunity where you will be challenged in the work you do while improving road user safety in Ontario.
• making quick decision, exercising judgement and accessing risk on complex medical conditions
• analyzing medical reports and documents that are used to make decisions
• interpreting and applying legislation and standards
• responding to inquiries from the public, staff and stakeholders on legislation, medical standards, guidelines, policies and procedures
• processing medical documents for disclosure in accordance with the Freedom of information and Protection of Privacy Act
• You have evaluative skills to assess the relevancy of information, identify issues and trends and recurring problems.
• You have the ability to make accurate and quick decisions.
• You have the proven ability to interpret and apply policies, procedures and decisions.
• You are flexible and can keep abreast of new/amended legislation, policies and procedures.
• You have administrative skills to prepare and forward requests, ensuring confidentiality.
• You have the ability to leverage technology (software applications internet and databases).
• You have interpersonal skills to communicate with clients and contacts, train new staff and work in a team environment.
• You have conflict resolution skills to provide responses related to escalated cases
If you have great analytical, decision making and judgement skills, then consider this opportunity where you will be challenged in the work you do while improving road user safety in Ontario.
What can I expect to do in this role?
In this role you will be part of a team delivering driver improvement programs by:• making quick decision, exercising judgement and accessing risk on complex medical conditions
• analyzing medical reports and documents that are used to make decisions
• interpreting and applying legislation and standards
• responding to inquiries from the public, staff and stakeholders on legislation, medical standards, guidelines, policies and procedures
• processing medical documents for disclosure in accordance with the Freedom of information and Protection of Privacy Act
How do I qualify?
Mandatory
• You are proficient in French at the advanced level for both written and oral.Demonstrated Analytical and Evaluation Skills:
• You have reasoning and analytical skills to assess documents, identify and resolve errors and make decisions.• You have evaluative skills to assess the relevancy of information, identify issues and trends and recurring problems.
• You have the ability to make accurate and quick decisions.
• You have the proven ability to interpret and apply policies, procedures and decisions.
Proven Administrative and Office Skills:
• You have planning and organizational skills to coordinate work, set priorities and meet deadlines.• You are flexible and can keep abreast of new/amended legislation, policies and procedures.
• You have administrative skills to prepare and forward requests, ensuring confidentiality.
• You have the ability to leverage technology (software applications internet and databases).
Communication and Conflict Resolution Skills:
• You have communication skills to respond to inquiries, prepare correspondence and present information.• You have interpersonal skills to communicate with clients and contacts, train new staff and work in a team environment.
• You have conflict resolution skills to provide responses related to escalated cases
Additional Information:
Address:
- 1 Bilingual Permanent, 87 Sir William Hearst Ave, Toronto, Toronto Region, General Screening Requirement
Compensation Group:
Ontario Public Service Employees Union
Category:
Administrative and Support Services
Posted on:
Thursday, January 18, 2018
Note:
- This ad is also available in French.
- Prior to the offer of employment, in accordance with the Ontario Public Service personnel screening checks policy, the top applicant(s) will be required to undergo personnel screening checks, which includes a police records check.
- In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential. - W-MT-63731/14
How to apply:
- You must apply online.
- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- Read the job description to make sure you understand this job.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, February 1, 2018 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
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