Judul : Customer Care Associate II (Kingston, Jamaica) - Conduent
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Customer Care Associate II (Kingston, Jamaica) - Conduent
Job: Customer Care
Primary Location JM-Kingston-Kingston
Organization Commercial Sector
Deadline: November 7, 2017, 4:59:00 AM
Job Description
Customer Care Associate II (Job Number: 17023115)
Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Purpose:
•Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
•Using a computerized system, responds to customer inquiries in a call center environment.
•To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.
•The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support.
Scope:
General:
•Intermediate level job with some work experience
•Has developed knowledge and skills through formal training and applies these to complete assigned work within own area of expertise
•Identifies problems in straightforward situations, and makes sound decisions using standard procedures
•Works within established procedures with a moderate degree of supervision
Primary Responsibilities:
•Responds to telephone inquiries and complaints using standard scripts and procedures
•Gathers information, researches/resolves inquiries and logs customer calls
•Communicates appropriate options for resolution in a timely manner
•Informs customers about services available and assesses customer needs
•Prepares standard reports to track workload, response time and quality of input
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form
Email: conduentjobsja@conduent.com
Primary Location JM-Kingston-Kingston
Organization Commercial Sector
Deadline: November 7, 2017, 4:59:00 AM
Job Description
Customer Care Associate II (Job Number: 17023115)
Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Purpose:
•Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
•Using a computerized system, responds to customer inquiries in a call center environment.
•To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.
•The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support.
Scope:
General:
•Intermediate level job with some work experience
•Has developed knowledge and skills through formal training and applies these to complete assigned work within own area of expertise
•Identifies problems in straightforward situations, and makes sound decisions using standard procedures
•Works within established procedures with a moderate degree of supervision
Primary Responsibilities:
•Responds to telephone inquiries and complaints using standard scripts and procedures
•Gathers information, researches/resolves inquiries and logs customer calls
•Communicates appropriate options for resolution in a timely manner
•Informs customers about services available and assesses customer needs
•Prepares standard reports to track workload, response time and quality of input
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form
Email: conduentjobsja@conduent.com
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Copyright ahh that is a laugh. What copyright do you have to my content. Content you stole you thief. Do you live in Jamaica? Do you understand the labour laws here. You stole the content I have permission to share. Do you have permission? NO! you are a thief! A SHAMELESS THIEF THAT HAS GONE ON OTHER PEOPLES SITE TO SHARE THEIR CONTENT WITHOUT THEIR PERMISSION. I KNOW WHAT YOU HAVE DONE. THE EVIDENCE IS QUITE CLEAR ON YOUR SITE. YOU ARE SHAMELESS! WHAT PERMISSION DO YOU HAVE POSTING FROM MY SITE? DID I GIVE YOU PERMISSION YOU THIEF! YES YOUR SITE BREADCRUMBS LED ME HERE. I SEE WHAT YOU HAVE DONE. YOU ARE EVIL! CLAIMING CONTENT UNDER COPYRIGHT THAT DOES NOT BELONG TO YOU. I HAVE PERMISSION AND MY CONTENT IS RELEVANT TO THE COUNTRY AND REGION I WORK IN. YOU IDIOT! ALL THE JOBS SHARED ON OUR BLOG ARE ONLY FOR CARIBBEAN PEOPLE. ONLY JAMAICANS AND OTHER CARIBBEAN NATIONALS ARE ELIGIBLE TO WORK IN THIS REGION! NONE OF YOUR SITE PATRON HAVE AUTHORIZATION OR ELIGIBILITY TO APPLY FOR ANY OF THE JOBS I HAVE POSTED. MORON! DO YOUR RESEARCH. NO ONE WILL BENEFIT FROM THE CONTENT YOU HAVE SHARED FROM MY SITE. ONLY JAMAICAN AND CARIBBEAN NATIONALS ARE ELIGIBLE. DO YOU UNDERSTAND OUR LABOUR MARKET HERE?? A JAMAICAN EMPLOYER WOULD RATHER HIRE A LOCAL WORKER AND TRAIN THAN TO GO FOR IMPORTING LABOUR ABROAD THAT IS EXPENSIVE! YOU HAVE MISSED THE MARK AND HAVE BEEN FOUND WANTING! ARE YOU A REAL HUMAN BEING? DO YOU CARE ABOUT PEOPLE? IF SO, WHY ARE YOU SHARING CONTENT THAT YOUR FANS CAN NOT USE AND WILL NOT BENEFIT FROM?? IS IT ALL ABOU THE MONEY FOR YOU? IF IT IS NOT THEN I EXPECT AN APOLOGY FROM YOU AND THAT YOU STOP SHARING MY CONTENT, CONTENT YOU DO NOT HAVE PERMISSION TO SHARE! WHY WOULD A BIG CALL CENTRE LIKE THIS ONE YOU JUST SHARED HIRE A US CITIZEN TO WORK IN JAMAICA. IT ALREADY HAS AN AMERICAN BASE IN THE US. ONLY JAMAICANS WILL BE HIRED AT A LOCATION IN JAMAICA. USE YOUR COMMON SENSE! IF YOU DO NOT DESIST I WILL MAKE IT PUBLICLY KNOWN ON THE BLOGGER PLATFORM THAT YOU ARE A THIEF. I WILL LODGE A FORMAL COMPLAINT WITH THEM. HOW DO YOU THINK I FOUND OUT. YOU SITE CAME UP IN MY ACCOUNT! SO THEY ALREADY HAVE THE STATS ON YOU. ONE EMAIL, AND PHONE CALL AND YOUR HISTORY AND THEY WILL BELIEVE ME BECAUSE YOUR SITE HAS SHOWED UP ON MY ACCOUNT. HMMM...I WONDER HOW?! STOP BEING AN IDIOT! POST YOUR OWN CONTENT. LEAVE MINE ALONE OR I WILL SCANDAL YOU. AND OFCOURSE AS I SAID BEFORE NO ONE WILL BENEFIT FROM WHAT YOUR SHARING IN THE END YOU WILL COME OFF AS A FRAUD. ONLY CARIBBEAN NATIONALS ARE ELIGIBLE FOR THE JOBS ANYWAY.
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