Judul : Client Service Assistant (Kingston, Jamaica) -International Organization for Migration in Kingston
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Client Service Assistant (Kingston, Jamaica) -International Organization for Migration in Kingston
CLIENT SERVICE ASSISTANT
Description:
The International Organization for Migration in Kingston is seeking a suitably qualified individual for the following position of Client Service Assistant -Visa Application Centre.The Incumbent will provide administrative support for the UK Visa Application Centre in Kingston operated by IOM.
Salary: G4 S1 (UN salary scale)
Role Requirements:
I. Provide client service excellence to applicants at alltimes, in full compliance with the Statement of Work (SOW) and the ServiceStandards.
II. Assist in the provision of client information: distribution of application forms, information sheets and checklists regarding visa requirements; assist with telephone, fax, e-mail, chat and SMS inquiries from clients (including requirements for submitting visa applications and the location of client's passport), providing timely and accurate information to clients; marketing and providing assistance to clients with Value Added Services including but not limited to Self-Service and Assisted Data Entry services. Informing clients of any changes to visa requirements or submission procedures.
III. Assist in the collection and forwarding of complete applications as per checklists, including biometrics collection: provide guidance to clients on the proper completion of application forms, while reviewing and collecting same applications along with any supporting / additional documents, as required;record, dispatch and follow up on applications and passports; arrange appointments for visa applicants who require interview, as required.
IV. Collection of Fees: Where required, collect the applicable visa fee(s) andIOM service fee(s); issue accurate receipts; daily reconciliation of receiptsand reporting same; Safe keeping of all applications, supporting documentationand fees collected and responsible for office keys;
V. Data Capture; Assist in maintaining a high degree of skill in using thesoftware platform provided; enter all applicant data, enrol biometrics asrequired, submit application documents in the required order, while forwardingall applicant, passport and appointment information to host government; ensureaccurate tracking of both applications and supporting documents via thesoftware's bar code scanning system;
VI. Assist in collecting processed applications; returning processedapplications, passports and supporting documentation;
VII. Reporting: Assist in maintaining accurate and detailed records of allapplications and fees received, and biometrics enrolled and report theserecords daily;
VIII. Maintain positive working relationships with IOM's Lead VAC Partner, VFSGlobal and host government staff locally.
IX. There may be a requirement to travel and operate any of our Temporary Enrolment Locations in the Caribbean.
II. Assist in the provision of client information: distribution of application forms, information sheets and checklists regarding visa requirements; assist with telephone, fax, e-mail, chat and SMS inquiries from clients (including requirements for submitting visa applications and the location of client's passport), providing timely and accurate information to clients; marketing and providing assistance to clients with Value Added Services including but not limited to Self-Service and Assisted Data Entry services. Informing clients of any changes to visa requirements or submission procedures.
III. Assist in the collection and forwarding of complete applications as per checklists, including biometrics collection: provide guidance to clients on the proper completion of application forms, while reviewing and collecting same applications along with any supporting / additional documents, as required;record, dispatch and follow up on applications and passports; arrange appointments for visa applicants who require interview, as required.
IV. Collection of Fees: Where required, collect the applicable visa fee(s) andIOM service fee(s); issue accurate receipts; daily reconciliation of receiptsand reporting same; Safe keeping of all applications, supporting documentationand fees collected and responsible for office keys;
V. Data Capture; Assist in maintaining a high degree of skill in using thesoftware platform provided; enter all applicant data, enrol biometrics asrequired, submit application documents in the required order, while forwardingall applicant, passport and appointment information to host government; ensureaccurate tracking of both applications and supporting documents via thesoftware's bar code scanning system;
VI. Assist in collecting processed applications; returning processedapplications, passports and supporting documentation;
VII. Reporting: Assist in maintaining accurate and detailed records of allapplications and fees received, and biometrics enrolled and report theserecords daily;
VIII. Maintain positive working relationships with IOM's Lead VAC Partner, VFSGlobal and host government staff locally.
IX. There may be a requirement to travel and operate any of our Temporary Enrolment Locations in the Caribbean.
Technical competencies:
• Outstanding oral, written and interpersonalcommunication skills
• Excellent organizational skills
• Excellent problem resolution skills
• Excellent customer service skills
• Ability to work with minimal supervision, to multi-task and cope withchanging priorities
• Ability to maintain a high degree of confidentiality
• Sound integrity and judgement
• Excellent organizational skills
• Excellent problem resolution skills
• Excellent customer service skills
• Ability to work with minimal supervision, to multi-task and cope withchanging priorities
• Ability to maintain a high degree of confidentiality
• Sound integrity and judgement
Qualifications:
• University degree or equivalent in Business Management,Client Services, Social Science or related discipline preferred; or an equivalent combination of education, training and experience.
• Minimum 3 years of relevant professional experience in a similar setting and capacity preferred; Demonstrated ability to maintain accuracy and confidentiality in performing responsibilities
• University degree or equivalent in Business Management,Client Services, Social Science or related discipline preferred; or an equivalent combination of education, training and experience.
• Minimum 3 years of relevant professional experience in a similar setting and capacity preferred; Demonstrated ability to maintain accuracy and confidentiality in performing responsibilities
Deadline: September 24, 2017
Human Resource Manager
Email: IOMKingston@iom.int
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