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CLERK - Department of the Treasury - 2 cities

• Summary

  The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.
  
  WHAT DOES A CLERK (INITIAL ASSISTANCE REPRESENTATIVE) DO? As a Clerk (Initial Assistance Representative), you will serve as the first point of contact for all customers coming into the Field Assistance walk-in site. You will work with taxpayers and tax practitioners needing tax assistance, as well as, a variety of other individuals including higher-level management from Headquarters, IRS officials, news media and individuals who need to be directed to other offices. In this role, you will be responsible for assessing/determining the taxpayer needs and then directing them to the appropriate individual or area. You will also work to control the walk-in area traffic flow and demands.
  
  WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION: The Wage & Investment (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.
  
  Positions are located in the Wage & Investment Division, Customer Assistance Relationship and Education (CARE)/Field Assistance Area 4 in Van Nuys, CA and Las Vegas, NV.
  
  anticipated start date is Monday, December 11, 2017
  Learn more about this agency

  Responsibilities

  As an Initial Assistance Representative Clerk you will:
  

  • Provide assistance by assessing taxpayer needs and directing them to the appropriate individual.
  • Analyze and suggest resolution to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area.
  • Assist taxpayers with inquiries on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an Individual Taxpayer Identification Number, filing requirements, filing status, and VITA locations.
  • Examine returns, supporting documents, and monetary receipts for completeness and discrepancies.
  • Use word processing and other software to produce a variety of correspondence in proper format, with responsibility for procedural and grammatical accuracy, factual correctness, and adequacy of treatment

  WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
  
  

  Travel Required

  Not required

  Supervisory status

  No

  Promotion Potential

  05

  Who May Apply

  This job is open to…

  US Citizens and Nationals; no prior Federal experience is required. Questions? This job is open to 1 group.

• Job family (Series)

  0303 Miscellaneous Clerk And Assistant

  Similar jobs

  • Administrative Clerks
  • Clerks, Administrative
  • Clerks, File
  • File Clerks
• Help

  Requirements

  Conditions of Employment

  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.

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  Qualifications

  You must meet the following requirements by the closing date of this announcement:
  GS-05 LEVEL: A. One year of specialized at a level of difficulty and responsibility equivalent to the GS-04 grade in the Federal service. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Specialized experience is administrative, typing or other work that indicates knowledge of the procedures and technique involved in carrying out the work of an organization and involves application of procedures and practices within the framework of established guidelines. Examples of General Clerical experience may be; A clerk, secretary, administrative assistant, maintaining accounting files, Accounts Receivable/payable filing clerk, data entry clerk, or other positions that included application of typing and/or telephone skills as a significant part of the work. OR A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR A combination of education and experience equivalent to that described above.
  
  You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.　
  

  • The experience may have been gained in either the public or private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

  Apply

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