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Recreation Assistant - Department of the Navy - San Diego, CA

Summary

CNIC offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. CNIC provides competitive salaries, comprehensive benefits, and extensive professional development and training. The mission of the Fleet and Family Readiness (FFR) Programs is to maximize the physical, emotional and social development of the fleet, fighter and family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness, and Housing Programs. We provide direct and support services to all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR), Navy Gateway Inns & Suites (NGIS), and Navy Getaways throughout the FFR Program worldwide.


This position is located in the Military Ticket Program (MTP) under the Recreation Branch, Fleet Readiness Division, Fleet and Family Readiness Department. This position is to provide support to the Commander Naval Installation Command (CNIC) Head Quarters (HQ), MTP Manager.  Performs a variety of duties in support of the Military Ticket Program (MTP) in all areas pertaining to the daily functions of the program that may include responsibility and accountability for inventories and funds, as well as, ticket order and distribution, inventory levels, close-outs, assistance with associated trouble shooting and assistance to end users.

Duties

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
Responsible for providing customer service, information and support of the MTP.  Service to MWR customers includes, but is not limited to: providing information about accounts and program/service offerings, opening and closing facilities, ordering and restocking supplies, and preparing electronic notifications to participating installations.  Is accountable for the accuracy of daily transactions/orders and completes a Daily Activity Report (DAR) at the end of every shift.
Assists in processing customer internal MTP site requests, and initials log-ins and issues.
Checks the MTP physical ticket stock in and out of all database systems (MTP site and vendor site), records any applicable credits or payments, inventories stock and completes inspections upon arrival, return and transfer to installation.  Notifies supervisor or program lead if damage or loss has occurred.  Ensures all forms/invoices are properly completed and inventory procedures are followed.  Conducts inventory for proper accountability of program liabilities and resources.
Inspects, maintains and performs upkeep maintenance and repairs on all equipment and resources.
Assists in administering traditional trainings in a variety of MTP subject areas, in tune with offerings popular in the local and National area of customers, including but not limited to How to Create E-tickets, Payment Invoice Submission, Ordering & Returning, or balancing your MTP Account.
Assists in day-to-day administration of multiple programs to which assigned.  Performs inventory of various types of tickets deemed to have cash value.   All administrative duties are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics. 
Assists in the planning, coordinating, publicizing, marketing and execution of the MTP and special promotions.  May assist in updating of electronic and multi-media support tools.  Seeks ways to promote MTP services utilizing outreach opportunities through day to day interactions with installations.
Develops working partnerships with both on base and off base organizations (service vendors, hotels, hospitality industry, etc.) to support and benefit the MTP.  Responsible for the community outreach to assist in the development of contacts.  Researches and provides information and referral for a variety of opportunities for individuals/families on and off the base.
Adheres to NAVMED P-5010 sanitation requirements. Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.  May perform general housekeeping duties as needed.

Supervisory Status

No

Travel Required

• Occasional Travel
• Travel of 10% may be required

Relocation Authorized

• No

Who May Apply

This job is open to…

US Citizens and Non-Citizens Questions? This job is open to 1 group.

Job Requirements

Key Requirements

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
Experience related to customer service and/or recreation activity based functions.
Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing and possess strong customer service skills.
Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting inventories.  Knowledge of the Navy MWR mission and the mission of the MTP.
Knowledge of the functions, procedures, and operations of recreation activities.
Must have attention to detail and use familiarity with inventory procedures to identify any irregularities, as well as ability to recommend solution to higher level supervisor.
Ability to maintain records, compiles and organizes data for reports, and performs research on recreation topics for dissemination to customers. Ability to follow oral and written instructions.
Knowledge of computers, CNIC approved software applications/database, office procedures and print production.



Flexible position - Not to exceed (NTE) 6 months.

Security Clearance

Q - Nonsensitive

Apply

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