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Program Support Assistant - Department of Veterans Affairs - Minneapolis, MN

Summary

About the Agency

OUR MISSION: To fulfill President Lincoln's promise: "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). America's Veterans need you!

Duties

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-07. At the GS-06 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-07. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.
Employee will be assigned to the Consolidated Patient Accounts Center (CPAC), Minneapolis, MN, validating and auditing potential third party reimbursable insurance claims for release. Duties include, but may not be limited to the following:

• Reviews first party receivables to ensure applicable co-pays; collects, compiles, and tracks data and program specific information in support of revenue; evaluates and performs a detailed analysis of data received from various sources; generates a variety of reports; reviews documents, reports, and applications for omissions and inconsistencies ensuring data is complete and accurate; enters information into an automated tracking system; and maintains accurate program specific data for maximum reimbursement.
• Provides answers to customer service inquiries; and determines the best course of action to resolve inquires relating to health insurance, means and co-payment testing, and account receivables.
• Provides patient education and assistance to help veterans and their families understand the program; and provides helpful and courteous service to patients, insurance carriers, including external agencies and other business entities, conveying a professional businesslike attitude.
• Utilizes knowledge of the full range of healthcare support functions and operators such as: account receivables management, billing, health information management, patient access, compliance, insurance, financial reporting, requirements for pre-admission, as well as medical terminology, coding requirements, and use varying computerized software and databases.

Work Schedule: Monday - Friday, 8:00am - 4:30pm.
Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required

Supervisory Status

No

Promotion Potential

7

Travel Required

• Not Required

Relocation Authorized

• No

Who May Apply

This job is open to…

United States Citizens Questions? This job is open to 1 group.

Job Requirements

Key Requirements

• Must be a U.S. citizen
• Subject to a background/security investigation
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• May be required to serve a probationary period.

Qualifications

SPECIALIZED EXPERIENCE: Applicants must possess (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-5 level in Federal service. Specialized experience includes: knowledge of health information management, including accounts receivable and billing; knowledge of third party reimbursable billing; utilizing clinical automated systems; auditing third party reimbursable insurance claims; knowledge of coding requirements; and preparing a range of reports.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Analytical Reasoning
• Communications
• Insurance
• Standards

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://ift.tt/1dO9mm4.


There is no educational substitution at the GS6 grade level.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ift.tt/1bgzbPg. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://ift.tt/1fo0xnu.

PHYSICAL REQUIREMENTS: The work is primarily sedentary although some slight physical effort may be required.

Security Clearance

Other

Apply

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