Judul : LEVEL 3 TECHNICAL CUSTOMER SERVICE REPRESENTATIVE (Kingston, Jamaica) – CONDUENT
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LEVEL 3 TECHNICAL CUSTOMER SERVICE REPRESENTATIVE (Kingston, Jamaica) – CONDUENT
CONDUENT
12m-18m Southern Cross Blvd.,
Montego Freeport,
Montego Bay, Jamaica.
DESCRIPTION:
As a L3 Technical Customer Service Representative, your primary responsibility is to focus attention to the customer’s problem in order to gain customer satisfaction and resolution. Conduent is looking for candidates who are problem solvers and amazing with customers!
Do you have the ability to figure out how technology works and can you multitask across systems and software applications?
Do you have passion to analyze and resolve a variety of technical issues?
Are you interested in supporting the world’s leading company driven by innovation and commitment to quality for products that includes notebooks, tablets, motherboards, graphics boards and other products?
If you said yes, and want to be the friendly voice to our customers, this is the job for you!
REQUIREMENTS:
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Strong technical background and aptitude.
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Previous experience in a technical support environment.
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Tertiary education from a recognized university.
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Minimum one year experience interacting with customers in some capacity through phone, chat or email channels.
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Must be customer focused, be a team player and have problem solving attributes.
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Good listening skills.
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Multi-tasking and customer relation skills.
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Excellent Data Entry skills.
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Flexibility to do shifts, assigned schedules and works on holidays and weekends.
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Strong knowledge fundamental troubleshooting procedures for desktops, notebooks, tablets, motherboards and routers.
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Troubleshooting several operation systems including Windows, Chrome OS, Android, Ubuntu, etc.
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Successful completion of pre-employment assessments, screening criminal and background check.
Our employees enjoy:
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Compensation package inclusive of base plus incentives and shift differential for some shifts.
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Convenient onsite clinic, 7-days per week providing affordable health care access
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Free transportation service
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Paid vacation
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Educational Assistance Program
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Free internet access
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Flexible shifts
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Career and Employee Development – Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources and Accounts
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Stable environment with opportunity to work across diverse industries- Healthcare, Retail, Travel, Banking and Technology.
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Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees).
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Active Sports Programs with vibrant interdepartmental and business house competitions in basketball, football and netball.
Deadline: September 09, 2017
***N.B. Applicants must be at least 18 years of age, present valid
Government issued photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications and Birth Certificate. Applicants must have a clean Police Record (company-paid) and are subjected to a drug screen***
ConduentJamaicaHr@Conduent.com
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