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FRONT DESK ASSOCIATE - Department of the Navy - Virginia Beach, VA

Summary

About the Agency


Fleet and Family Readiness is looking for the best and brightest to join our TEAM!!!  The Navy team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms by enhancing the qualify of life for Sailors, their families, and others in the Navy Community. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training.
Morale, Welfare and Recreation (MWR) covers a wide scope of operations providing Sailors and their families with the finest facilities, programs and activities to meet their recreational and social needs.  MWR programs encourage positive individual values, aids retention, and provides the physical, mental and social needs of a mobile Navy.  MWR program encompass Fitness & Sports, Deployed Forces Support, Recreation, Entertainment and Food & Beverage Operations.
For more information on Mid-Atlantic Region MWR programs visit http://ift.tt/2o7909K
This position is located at The Dunes, MWR, Dam Neck Annex, Virginia Beach VA.

Duties

Ensures security of all guests is maintained at all times.  Ensures guest privacy is maintained at all times.  Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.  Provide assistance in handling customer complaints, involving management as necessary.  Utilizes the Property Management System (OMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.  Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines.  When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.  Receives and is accountable for a change fund.  Prepares Close Bank Report and deposits cash receipts at the end of shift in accordance with established procedures. Responsible  for inventorying all keys and any other supplies  or amenities maintained at the front desk.  Keeps the front desk and lobby area clean and neat.

Supervisory Status

No

Travel Required

• Not Required
• N/A

Relocation Authorized

• No
• N/A

Who May Apply

This job is open to…

US Citizens and Non-Citizens Questions? This job is open to 1 group.

Job Requirements

Key Requirements

Qualifications

Specialized experience must demonstrate the following: This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.  This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.  The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.  May be required to possess a valid state driver's license.  Travel to other NGIS facilities may be required within the normal scope of duties.  Applicants will be notified when this is a requirement for appointment.



PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.
KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT:

• Males must be registered or exempt from Selective Service. http://www.sss.gov
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. 

Security Clearance

Q - Nonsensitive

Apply

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