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Judul : DESK CLERK - Department of the Navy - Beaufort, SC
link : DESK CLERK - Department of the Navy - Beaufort, SC

DESK CLERK - Department of the Navy - Beaufort, SC

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team!  MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.    We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.  As a service-oriented organization, we never waver in our commitment to our Corps. 
FIRST AND FOREMOST, THE POSITION IS RESPONSIBLE FOR TAKING CARE OF MARINES, SAILORS AND FAMILY MEMBERS

Duties

Ensures the efficient operation of the Lodging Facility during assigned shift.  Performs variety of clerical/technical duties in support of the reservation department.  Answers reservation inquiries and determines availability.  Creates reservation record; registers guest; assigns room and key card.  Calculates and posts all charges to guest’s account, presents statement, collects payment and maintains records on a Personal Computer.  Coordinate guest services; maintain accurate room status information; monitor guest accounts; and notifies supervisor of delinquent accounts.  Responsible for change fund.  Answers telephone or operate telephone system.  Relays messages to guests.  Advises manager of any maintenance or guest problems.  Calls emergency maintenance if warranted.  Assists in training new employees.  Provides information about location of activities and tourist attractions in the immediate area.
Provides World Class Customer Service with an emphasis on courtesy.  Assists customers and communicates positively in a friendly manner.  Acknowledges customers, smiles and makes eye contact.  Asks questions to determine, verify and solve problems.  Checks for satisfaction on the quality of goods and services.  Takes action to solve problems quickly.  Alerts the higher-level supervisor or proper point of contact for help when problems arise.
Adheres to safety regulations and standards.  Uses required safety equipment, and observe safe work procedures.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Maintains personal identification information IAW with prescribed regulations and ensures confidentiality and security of information.  Handles sensitive information that is proprietary, privileged, confidential, or otherwise legally exempt from disclosure.  Safeguards sensitive information and prevents unauthorized reading, printing, retaining, copying or dissemination of information, messages, or correspondence in accordance with rules and regulations such as those covered by the Privacy Act, 5 USC 552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18.  Notifies the higher level supervisor and senders immediately when personal identification information has been released and advises on how to properly recover, and/or protect information.
Performs other related duties as assigned.

Who May Apply

This job is open to…

Open to All Sources Questions? This job is open to 1 group.

Job Requirements

Key Requirements

• See Duties and Qualifications

Qualifications

At least one year experience as a desk clerk or in progressively responsible clerical, office, or other work, which indicates the abilities to acquire the particular knowledge and skill to perform the duties of the job.  Ability to operate a personal computer.  Basic knowledge of business mathematics with experience in cash handling, operating cash register and computing charges.  Ability to deal congenially and tactfully with others.  This is a white-collar position where occasional lifting up to 20 lbs. may be required.


EVALUATIONS:

Security Clearance

Not Applicable

Apply

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