Judul : Telemarketer / Customer Service Representative (San Juan, Trinidad) - Delta Windows & Doors Ltd.
link : Telemarketer / Customer Service Representative (San Juan, Trinidad) - Delta Windows & Doors Ltd.
Telemarketer / Customer Service Representative (San Juan, Trinidad) - Delta Windows & Doors Ltd.
DELTA WINDOWS AND DOORS
Corner C.R. Highway & Aranguez Main Road,
San Juan,, Trinidad. West Indies.
674-1474, 638-1662
Telemarketer / Customer Service Representative
Job Profile:
The Telemarketing/Customer Service Representative provides quality service to our existing and potential customers to drive sales by working with lead lists in addition to inside/outside sales representatives. The Telemarketer/CSR will be required to answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. He/she must always project a professional company image through phone interaction and in-person.
Key responsibilities and accountabilities:
- To drive sales by following up with all relevant sales opportunities
- To represent company in a positive and professional manner
- To work with all personnel and outside contacts to satisfy clients and achieve company goals
- To provide quality service to the company’s customers in all assigned tasks while upholding our values at all times
- To update client and contact information in the sales database
- Conduct follow-up with prospects and customers in a timely manner as required
- Conduct follow-up internally to ensure customer orders are prepared for pick-up/delivery as per the specified requirements
- Complete all documentation required in a timely manner
- Present a professional image at all times to customers and co-workers
- Required to achieve a pre-determined daily call volume and sales quotas
- The ability to negotiate and to handle customer queries and conflicts
- To prepare administrative reports on a daily, weekly and monthly basis
- Any other duties, as assigned
Skills & Specifications:
- Computer literate in Microsoft Office Applications.
- Ability to operate under pressure, achieve goals and meet tight deadlines.
- Ability to work independently and take initiative with minimal direction.
- Build excellent working relationship to attain goals.
- Work collaboratively as a team member.
- Be self-motivated, confident and energetic.
- Communicate excellently both orally and written
- Excellent Customer Service Skills
- Excellent Communication and Phone Skills
- Excellent Organizational Skills
- Excellent Problem Solving Skills
- Must be able to Multi-task
- Positive Attitude and Strong Work Ethic
- Minimum five (5) GCE O’ level, CXC or Cape passes, including Math and English.
- Must be proficient with computers - MS Word and MS Excel
- Draughting Experience an asset
- Sales Experience an asset
- A valid driver’s license would be an asset
Such is the article Telemarketer / Customer Service Representative (San Juan, Trinidad) - Delta Windows & Doors Ltd.
That's an article Telemarketer / Customer Service Representative (San Juan, Trinidad) - Delta Windows & Doors Ltd. this time, hopefully it can benefit you all. well, see you in other article postings.
You are now reading the article Telemarketer / Customer Service Representative (San Juan, Trinidad) - Delta Windows & Doors Ltd. with the link address https://americanworkerslooking.blogspot.com/2017/06/telemarketer-customer-service.html
0 Response to "Telemarketer / Customer Service Representative (San Juan, Trinidad) - Delta Windows & Doors Ltd."
Post a Comment