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Customer Service & Collections Consultant (Kingston, Jamaica) - Sutherland Global Services

Work Location: Knutsford Boulevard
Job Description
Sutherland is seeking a motivated and passionate person to join us as a Customer Service and Collections Consultant. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

As a Customer Service and Collections Specialist, you will be answering inbound calls and making outbound calls to provide exceptional customer service to consumers. This could include responding to inquiries about products and services, processing payments, collecting on delinquent accounts or performing general account maintenance. In some situations, up-selling customers to new products or services may be encouraged.

We Will Give You

• Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
• The chance to work with people who will become your second family
• A workplace that’s never boring
• The opportunity to make someone’s day, every day
• Rewards and recognition as you blaze your own trail and ignite your career

Qualifications
Our most successful candidates will have:

• A minimum of 4 CXC/GCE subjects inclusive of English Language or U.S. High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Seniority Level: Associate
Industry: Staffing and Recruiting Insurance Financial Services
Employment Type: Full-time
Job Functions: Customer Service

Deadline: May 15, 2017.

Submit applications to email: jamaica.recruiting@sutherlandglobal.com 
Submit applications online: APPLY HERE

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