Customer Care Associate I (Montego Bay, Jamaica) - Conduent Hello friend AMERICAN WORKERS LOOKING FOR JOBS, In the article you read this time with the title Customer Care Associate I (Montego Bay, Jamaica) - Conduent, we have prepared this article well for you to read and take information in it. hopefully the contents of the post Article bank, Article contracting, Article health, Article lecturer, Article manufacturing, Article marketing, Article property, Article public, Article teachers, Article telecommunications,what we write can you understand. okay, happy reading.

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Customer Care Associate I (Montego Bay, Jamaica) - Conduent

Job: Customer Care
Primary Location: JM-Saint James-Montego Bay
Organization: Commercial Sector
Deadline Date: June 3, 2017, 11:59:00 PM
Travel: No

Job description 

Purpose

• Responsible for responding to customer inquiries and complaints regarding Conduent's records, billings, contract renewals, and supply returns. 
• Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
• Using a computerized system, responds to customer inquiries in a call center environment.
• To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.
• The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support.

Scope
General:

• Entry Level with little or no prior work experience
• Acquires basic skills to perform routine tasks
• Work is routine and requires minimal problem resolution
• Completes work with limited autonomy
• Works with either close supervision or under clearly defined procedures

Primary Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Prepares standard reports to track workload, response time and quality of input

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Email cover letter and resume to: ConduentJamaicaHR@conduent.com

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