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Correspondence Coordinator - Federal Retirement Thrift Investment Board - Washington DC, DC

Summary

About the Agency

The Thrift Savings Plan (TSP) is widely considered to be one of the best retirement plans in the world and a model for defined contribution plans. We are seeking a champion for its continual improvement. The FRTIB is an Independent Federal Agency responsible for administering the Thrift Savings Plan (TSP). We help Federal employees and members of the Uniformed Services retire with dignity by providing benefits similar to private sector 401(k) plans.

Mission - Our Core Purpose: Administer the TSP solely in the interest of the participants and beneficiaries
Core Values - Participant-Focused, Integrity, Collaboration

Voted as one of the top Best Places to Work in the Federal Government as ranked by the Partnership for Public Service in the Small Agencies category of Best Places to Work Rankings, the Federal Retirement Thrift Investment Board (FRTIB) is looking for a highly qualified and motivated individual to serve as Correspondence Coordinator.

This vacancy is also being announced concurrently with vacancy announcement FRTIB-17-MP-035-10013804 under Merit Promotion procedures. Please review that announcement to see if you are eligible for consideration under Merit Promotion procedures. NOTE: Applicants must apply separately for each announcement in order to be considered.

Duties

The major duties of the position are:

• Retrieves incoming and outgoing correspondence and calls;
• Maintains flow of correspondence from start to finish;
• Logs incoming correspondence into the tracking system;
• Sets up and distributes case files; monitors and tracks status and any necessary follow up actions;
• Finalizes cases by mailing, distributing and scanning documentation into a system of records.
• Responds to routine inquiries and performs a variety of functions related to casework and participant requests.
• Monitors turnaround times in meeting service levels and develop monthly and periodic reports.

Travel Required

• Occasional Travel
• You may be expected to travel for this position.

Relocation Authorized

• No

Job Requirements

Key Requirements

• U.S. Citizen
• Suitable for Federal employment, determined by a background investigation
• Male born after 12-31-59 must be registered for Selective Service
• Relevant experience (see Qualifications below)

Qualifications

To qualify for this position, applicants must meet the specialized experience as described below:

Specialized Experience: Experience that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position typically in or directly related to controlled correspondence, file management, and data processing, and is equivalent to the work performed at the next lower grade level.

Specialized Experience GS-06: At the GS-06 grade level, you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. The Specialized Experience is defined as skill in handling general clerical functions and correspondence as well as providing direct assistance to specialists and analysts by gathering information and documentation and preparing packages for review and analysis.

Specialized Experience GS-07: At the GS-07 grade level, you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. The Specialized Experience is defined as experience which involves working the technical aspects of office administration, controlled correspondence, data processing, or file management. It should also include experience providing direct support to specialists and analysts by locating and preparing information and documentation for further handling.
Education may not be substituted for experience at this grade level.
All qualification requirements must be met by 06/07/2017. Your application package will not receive consideration if it lacks any of the required documents under the "Required Documents" tab.

Probationary Period: One-year trial/probationary period may be required.

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov/

Background Suitability Investigation: Continued employment is contingent upon satisfactory completion of a background investigation and the granting of a Federal suitability or security clearance. If selected, you may be offered tentative employment until the background investigation has been fully adjudicated.

Security Clearance

Public Trust - Background Investigation

Apply

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