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Program Support Assistant - Department of Veterans Affairs - Houston, TX

Summary

Vacancy Identification Number (VIN): 1946368

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

YOU CAN MAKE A DIFFERENCE 

The National Cemetery Administration honors Veterans with final resting places in national shrines and with lasting tributes that commemorate their service to our nation. The National Cemetery Administration will serve all Veterans and their families with the utmost dignity, respect, and compassion. Every national cemetery will be a place that inspires visitors to understand and appreciate the service and sacrifice of our Nation's Veterans. For more information about the National Cemetery Administration, visit http://www.cem.va.gov/.
This position is located at the Houston National Cemetery in Houston, TX. The incumbent is responsible for providing program support in the accomplishment of a variety of administrative duties essential to the operation cemetery.  
For more information on the Department of Veterans Affairs, go to http://ift.tt/RuzGum. 
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
This announcement is a solicitation for applications from current VA employees and 30% or more disabled veterans. In the AFGE/VA Master Agreement the FIRST area of consideration for this position will be permanent employees of the Department of Veterans Affairs and the SECOND area of consideration will be 30% or more disabled veterans.

Duties

"This position is subject to the hiring freeze under the Presidential Memorandum, dated January 23, 2017.  This vacancy announcement is being posted for recruitment and qualifications determination. We are moving forward with the evaluation and consideration of candidates. If you are determined to be among the best qualified group of candidates, you may be interviewed. However, we will not extend an offer of employment for this vacancy announcement unless and until the position is no longer subject to the hiring freeze or the hiring freeze is lifted."
The primary duties include record management and receiving visitors and telephone calls.  Determines the nature and urgency of the contact and refers them to the appropriate contacts/locations.  He/she also provides information, schedules appointments, and ensures that matters are promptly brought to the attention of the appropriate contact.  Will be required to represent the National Cemetery at burial services on a daily basis.  Maintains records and a tracking system to ensure that deadline dates are fully met.  Establishes office procedures to facilitate and support the office mission.  Composes and prepares correspondence in standard formats, and records information related to Daily Logs, Payroll and Progress Payments.  Files correspondence; and maintains suspense file/tracking calendar on reports due to ensure all are submitted within the allowed time frame.  Keeps office equipment inventory, and serves as the time and attendance point of contact for the cemetery.
Serves as a Cemetery Representative approximately 35% of the time; duties include but are not limited to: maintaining control of traffic to the cemetery, directing funeral corteges so as to keep all family members together, assisting with lifting of basket and carrying urns (up to 50 pounds), accompanying family members to committal shelters and gravesites, providing veteran burial information to family members and visitors, assisting visitors and family members locating gravesites. Performs public outreach as needed.  Work Schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends.  Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year. Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery. Occasionally staff may be called back to the facility to perform emergency overtime work.
Position Description Title/PD#: Program Support Assistant (OA)/ 129750
The full performance level of this position is GS-06.
This position does not require the filing of a financial disclosure report.
Relocation expenses are not authorized.

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• You must be a U.S. citizen to apply for this job.
• Subject to a background/suitability investigation.
• Selective Service Registration is required for males born after 12/31/1959.
• Designated and/or random drug testing may be required.
• Must possess and maintain a valid state driver's license.

Qualifications

To qualify for this position, applicants must meet all requirements within 45 days after the closing date of this announcement.
Specialized Experience: Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position and that is typically in or related to the position. To be creditable, you must have one year of specialized experience equivalent to at least the next lower grade level (GS-05).   Examples would be administrative/office work experience that includes work such as gathering data, coordinating meetings, establishing and maintaining an efficient filing system, using automated data processing equipment to generate a variety of reports, and establishing priorities and meeting deadlines. This experience must be equivalent to the GS-05 level of federal service.
There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.



Physical Requirements:  Office duties are predominately sedentary; however there are periods of walking, standing, bending and carrying light items, such as paper supplies and urns, and assisting with the lifting of caskets. Incumbent may be required to operate a government sedan or pickup truck and must possess a valid state driver's license. When the incumbent works with funeral services, he/she will be outdoors in all kinds of weather conditions.
Time-in-Grade: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. These applicants must have held the GS-5 grade or higher for a year in order to meet this requirement for the GS-06 level of this vacancy.  The grade may have been in any occupation but must have been held in the Federal service.

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